When are orders processed? Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays Sundays or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.
Unlike smaller purchases, appliances are bulky and have many parts that require special shipping methods to ensure they arrive in brand-new condition. Most orders are shipped within 7 business days with free shipping (Business days DO NOT include holidays and weekends). For express delivery please call us at 512-444-2775 for individual quotes.
Order Acceptance Policy Your receipt of an appliance or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
Payment Options We accept Visa, MasterCard, American Express and Discover cards. In addition, we also accept Cashiers Checks, Money Orders and Company Checks. Please note: Company checks may require up to 10 business days to clear before an order ships.
Credit Card Declines If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 48 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.
Alternate Billing/Shipping Address If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 7 days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address, your order will be canceled.
Sales Tax We only collect local sales tax on orders shipped within the State of Texas. For areas outside of Texas, please check with your local tax authorities regarding any local sales tax liabilities.
Order Cancellations To cancel an order, you will need to contact us at 512-444-2775. Email cancellations will not be accepted. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Special order items that are not in stock are subject to a restocking fee.
Damaged Shipments Freight Shipments- All of our shipments are 100% insured. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading.
Please call our customer service department immediately at 512-444-2775 or email us
Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, we will not be able to file a claim with the trucking company.
If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper and Aus-Tex Appliance will not be liable. Therefore a thorough inspection of all packages is important before signing.
UPS Ground Shipments– All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Though your box and packaging may appear intact, it is still possible that your product may be damaged. You do have up to 24 hours to report any concealed damage after signing for the unit. As soon as you notice the damage please call us at 512-444-2775 or email us. If damage issues arise after the 24 hour period, you are responsible for filing all claims with the shipper and Aus-Tex Appliance will not be held liable. Therefore, a thorough inspection of all packages is important within the 24 hour period.
Defective Merchandise Products we offer include a one year Manufacturers warranty, this warranty is not associated with Aus-Tex Appliance. It is the customers responsibility to contact the Manufacturers warranty number and notify them of the problem or schedule service of their unit. If you receive an item that is defective upon delivery and is not due to shipping damages please call us at 512-444-2775 or send an email and we can help you through this process.
Product Does Not Meet Your Needs Before deciding on the model that you will buy, carefully measure the area in which your appliance will be placed. It is equally important to know the correct voltage of the outlet that you will be using before purchase.
Please take advantage of our expertise in the appliance field. Call or email us. If you receive merchandise that does not meet your needs please call us at 512-444-2775 within 24 hours of receipt. Please remember that shipping and handling charges to and from our warehouse will be applied even though shipping to you is free of charge. All returns are subject to a 25% restocking fee. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned. If you do want to return an item please call us at 1-512-444-2775 or email us to obtain an RMA (return merchandise authorization). Orders will not be accepted without one.
Return Policy Hallman Industries offers a 30 Day Return Policy that starts on the day you receive your merchandise. If you are not 100% satisfied with your purchase, you can return it to our warehouse for a full refund. Please call our support team or Login to My Account on our website, and start a claim ticket to obtain an RMA number to return the item.
Requirements for a Full Refund
Items must be in new condition, or in the state that they were received.
Items must be returned with all of their original packaging and accessories, UPC code and no rebates should have been filed and/or claimed.
Items must be shipped back to us fully insured using a trackable shipping method at your expense.
Reasons Why a Fee May Be Deducted From Your Refund
Shipping Expenses – You will be responsible for all expenses incurred while shipping your product to and from our warehouse to your location. General rule of thumb estimates this rate to be approximately $0.75 each way, but that is not guaranteed, and each shipment has it’s own unique circumstances and pricing.
When A Product Cannot Be Returned
It has been more than 30 days from the date you received your shipment.
Item is marked as “Final Sale” or “Special Order.”
Item is in used condition.
How To Return A Product
Simply log into My Account, view your recent orders and a request to return a valid product will be available for up to 30 Days from the shipping date.
You may also request a product return by submitting a support ticket online.
Additionally, you can also request a return by calling our customer service department at 512-444-2775.
Once you have contacted us for a return, an RMA form will be issued with the address where to ship the item(s) back to the appropriate warehouse. You will then have to ship the item back to us, fully insured with a trackable shipping method.
At the time of delivery, an adult is required to sign and accept the delivery.
All deliveries are fully insured from the day it leaves our warehouse until it reaches your specified location.
You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.
For large products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier’s bill of lading. Neither Hallman Industries, nor the shipper, shall be held liable for any damages that have not been properly noted and reported– so make sure you check the item before you sign.
All damages must be noted on the shipping company’s Bill Of Lading and you must refuse delivery for damaged product(s) only, not the entire order.
For UPS or Fedex deliveries, you have 24 hours to report any damages.
It is required that you take photos of any damage that you notice as proof.
For indoor deliveries, you must make sure your walls and floors are covered. Neither Hallman Industries nor the shipping company will be held responsible for damages to your personal property.
Our customer service department must be notified within 24 hours of delivery for all damages by submitting a web ticket.
Order Cancellation Policy
You may cancel an order at any time prior to it shipping out.
“Special Order” or “Final Sale” products may not be cancelled at any time.
If you cancel, return or exchange any part of your order, you will forfeit your package discount and you will be credited less than the amount of the total discount.
Product Image and Specifications Policy
The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order.
Some images may be there to show a product’s features, design, handle style, finish etc.
Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like.
You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about– we’re here to help you! If you’re ever unsure about something during your buying process, do not hesitate to call us!
Specifications on our site may not always be correct, as the manufacturer can change the item at any time. We try to be as up-to-date as possible.
Typographical Errors In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, Aus-Tex Appliance shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Aus-Tex Appliance shall immediately issue a full credit to your credit card account.
Disclaimer: Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company to abide by these terms.